TDS 210 and TDS 220 Recall Return Instructions
This document describes the return instructions to have your TDS210 or TDS220 oscilloscope(s) modified by a Tektronix authorized TDS200 Recall Center. Please select a Tektronix Recall Center from the list below and follow these instructions for returning your TDS210 or TDS220 oscilloscope(s) for modification.
Steps for having your product modified:
1. Complete the online customer information form. You must fill out one of these forms for each TDS210 or TDS220 oscilloscope being sent in for modification. Print the first form to include with your oscilloscope then print the second form for you own records.
If you require additional forms, hit your browser's back button after printing the forms to enter the next instrument's model and serial number. If you have more than 10 combined TDS210 or TDS220 units, call your TDS200 Recall Center.
2. Package the TDS210 or TDS220 unit with the "TDS200 Recall Customer Information Form". Ship only the product and the "TDS200 Recall Customer Information Form" for that specific product. Do not include more than one instrument per box.
- Do not ship any probes, manuals, software, power cords, communications options modules, interconnect cables, soft cases or any other accessories with your oscilloscope.
- Be sure to use appropriate packing materials and a sturdy shipping carton to protect your instrument. Please contact your selected Tektronix authorized TDS200 Recall Center if you need a UPS shipping waybill or label (US only).
3. In the U.S. and Canada complete a UPS shipping label. Affix the label to the top outside of your shipping package. The first line has been pre-printed with this instruction: Attention TDS200 Recall Center. Ship the package to the U.S. TDS200 Recall Center.
4. In European Union Countries, contact your local Tektronix service center.
5. For other countries, call your TDS200 Recall Center for international shipping instructions, or contact your local Tektronix service provider.
Please note that we intend to modify and ship your oscilloscope(s) back to your attention within seven (7) business days of receipt.
For more information contact your selected Tektronix TDS200 Recall Center.